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Fixed: iPod Crashing iTunes & Restore Error – iPod Classic 160GB

Symptoms:

  • An iPOD classic 160GB was causing iTunes to freeze each time it was connected (on more than one windows 7 64bit machine).
  • When trying to restore iTunes gave the following error: iPod could not be restored. An unknown error occurred 1439.

    • To Solve iTunes Crashing Problem:

    When the device was first given to me I formatted it using FAT32 filesystem (iTunes would crash and I would not be able to use the restore button). I reformatted it using gparted in ubuntu because Windows 7 would only let me use exFAT – this is no good.

    After formatting the device it would no longer crash iTunes so I could then try to restore it using the correct iTunes restore button. Unfortunately, the restore would fail and the following error would be given: iPod could not be restored. An unknown error occurred 1439.

    To Solve iPod restore error (iPod could not be restored – An unknown error occurred 1439.)

    The next step which took me ages to figure out was to use a windows XP virtual machine to install an old version of iTunes. After iTunes was installed on the XP box I was able to restore the iPod as normal.

    My main computer was running windows 7 64bit and iTunes 10. – This configuration would not restore the iPod and would always have the 1439 error.

    The windows XP computer was running 32bit windows and iTunes 9.2.1.5 – this worked correctly and the iPod appears to be fixed.

    This entry was posted on 26 March 2011, 12:47 and is filed under iPod / iTunes. You can follow any responses to this entry through RSS 2.0. You can leave a response, or trackback from your own site.

    1. #1 by Anon on 23 December 2017 - 07:36

      Windows 7 only formats in exFAT which was driving me crazy because it caused this error. You can run a portable version of a FAT32 formatter such as ridgecrop’s fat32formatter utility.
      http://www.ridgecrop.demon.co.uk/guiformat.htm
      Then iTunes will be able to restore… or it did in my case.
      I used iTunes 12.5.4.42 64bit and it worked fine once the formatting was corrected.

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